Returns and refunds
Last updated 2 November 2026
Perfume can't be resold once it has left us, so we take back or replace a bottle only if it arrives damaged or isn't what you ordered.
Damaged or wrong items
Contact us within 3 days of delivery with your order reference and a photo of the bottle and its packaging.
Once we've checked it, we'll send a replacement or refund what you paid for that item. If we need the item back, we'll arrange and pay for its collection.
Change of mind
We don't accept returns or give refunds because you changed your mind or don't like a scent, whether or not the bottle has been opened.
Cancelling an order
If your order hasn't been dispatched, contact us as soon as you can and we'll cancel it and refund your payment. Once it's on its way, it can't be cancelled.
How refunds are paid
Refunds go back to the card you paid with. They usually appear within 5 to 10 working days, depending on your bank.
Your legal rights
Nothing here limits any rights you have under UAE consumer law.
Contact us
Email cosmeradubai@gmail.com or use our contact form. Cosmera is run by COSMERA COLLECTIVE LLC, Sharjah Media City (Shams), Sharjah, UAE.